Helpdesk & Helpdesk 24/7: Only a call away.

For both helpdesk and hotline support TRESU support engineers can access the TRESU equipment remotely in troubleshooting scenarios, which helps the operator solve issues faster and more efficiently by minimizing down time and costs..

 NEW! Read more about Heldpdesk here.

Experienced and skilled TRESU service engineers can access the TRESU equipment remotely in troubleshooting scenarios enabling operators to solve issues fast and efficiently. To be able to provide efficient and qualified support, it is mandatory to have trained personnel when contacting the TRESU helpdesk.

We can guide you to trainings with the TRESU Academy. For info pls. see the TRESU Academy page.

For 1:1 instant support we can connect with tablets, smart devices or smart glasses.
When contacting helpdesk please always remember to have all relevant serial numbers ready.

For support solutions with TRESU REMOTE EYE support connections, please download the relevant app..

SCAN the QR code to insTall THE latest software: IOS (iPhone) Android  Please allow the app to access the camera, microphone and your position, otherwise the solution will not work.

TRESU Helpdesk (EuropA):

E-Mail: service@tresu.com
phone: +45 7027 0029

working hours (CET):
MoN-THU: 8:30 – 16:00
Fri: 9:00 – 14:00

SERVICE REQUEST

Requests will normally only be handled within normal working hours.